Ferguson Bath, Kitchen & Lighting Gallery

I purchased several High-End appliances from them 10 years ago. No problem. My Bosch Microwave/Speed Oven died, and I ordered another one from Ferguson. In about 10 days, one arrived damaged and could not be installed. So, they ordered another one and over a week later the one pictured below showed up -- even more damaged than the first one! It's pretty obvious from the box there was going to be damage, but they brought it anyway. Not sure where the breakdown is but I have had no microwave for almost a month. I cancelled my order and ordered one from BB and due to free installation and discounted haul-away -- I saved over $300. Very poor inventory and delivery management now at Fergusons. Great products - poor execution. Fingers crossed BB won't try to pawn off damaged goods to customers

Stopped in Sat 2/28/26 - two sales reps were with customers when we arrived. We waited over 30 minutes for the customers with the sales reps to leave. After another 15 minutes, the sales reps never asked us if we would like some assistance. When we left, the 2 sales reps were chatting with the receptionist in the front of the store and didn’t even say Anya’s we walked out. Sorry, but I can’t be a Customer at a place that is so rude. We used Ferguson’s in upstate NY and loved the service. Not here - ownership needs to have a talk with the sales reps.

The store is quite good and certainly worth a visit if you are doing renovations or shopping for new appliances. Our experience with the front desk staff was terrible though. The gentlemen there has zero customer service skills and treated as an annoyance that forced him to interrupt whatever he was doing on his phone.

We originally hired Joe to fix the job that other plumbers and done incorrectly. He does meticulous work. He installed a top-notch water treatment system at half the price that other contractors quoted. He is very professional and knowledgeable.

If I could give a zero I would. I used to be a fan of Ferguson. I spent over $100,000 for my Pennsylvania home. I then used Ferguson for my new build in Florida overlooking Boca Grande. We spent close to $250,000 for kitchen appliances and plumbing and the installers made a number of mistakes. The biggest mistake they made they refused to fix. The installers installed two Miele dishwashers and forgot to punch out the drains into the kitchen sink drain/disposal. After six weeks of complaining that the dishwashers won't drain, with Miele saying I would void the warranty if I try fixing and Ferguson not doing anything, I spent $ 160 to have a local appliance repairman fixing in 5 mins. saying Ferguson always forgets to punch out the drain insert. Ferguson refused to reimburse me the service