Ferguson Home

Lots of options for your remodeling job. Looks like they only go by appointment, but the receptionist was able to help us since we knew what we wanted. Worked out pretty good. The reason for the 4 stars is because we tried to order before and they canceled part of our order due to a partial back order. We refused the part and then theybtried to charge a restock fee, and a return shipping fee. We called them and said that wasn't right and their customer service agent agreed. We were grateful for that.

Walked into the Ferguson Home store at 15000 N Hayden Road Scottsdale, AZ 85260, just after noon. I didn’t have an appointment and no one was available so I made an appointment for 2pm, later that day. Arrived 5 min early for my appointment with Ali. Ali was not available but someone else would be with me shortly. I left at 2:15pm without seeing anyone! 👎 Ferguson, if you read this you might also level the large TV behind the reception desk and clean the 3 small, finger printed, dusty light fixtures over that reception desk.

Zero customer service and don’t think about inconveniencing them with a question when someone finally does lift their head up. They rather kick back, sitting on the countertop and hit the high score in Candy Crush. Very disappointed and if I was one of the brands they sell, I would be questioning if this company is the best partner to represent my product. Real turn off.

First walked into the Scottsdale location and received the cold shoulder from any sales consultant. Had to go out of our way to convince someone we were interested in purchasing several items. Once we finally got some help, narrowed it down to what we wanted. Went home to double check measurements and ordered and paid the next day. Our sales consultant was somewhat difficult to communicate with. Took days to respond to emails. One of our items was a undermount beverage refrigerator that had to be ordered. Was told it was backordered until September. Picked out a replacement and sent my request to the sales consultant. She informed me that due to the first refrigerator was on order I could not cancel and purchase an alternative. I contacted her via email several times to find a solution to

I worked with Hannah Green on a lighting project and I would highly recommend working with her. She is on top of everything and her customer service was amazing. I have gone to Fergusons over the years and never had as good of an experience as I have with Hannah. I will be coming back to see her for future projects. She is my new go-to girl!