Ferguson Plumbing Supply

Poor service..(washing dish in bath tub for a month)part paid and ordered on 06/02/25 I was told 5-7 business days. I was having it ordered to my home, come 06/18 I haven’t received it I call and leave voicemails for days with no responds back. I ended up having to cancel the order with my card provider for my money back this entire since the kitchen sink hose had blown I was washing dishes and getting kitchen water from my bathroom

I went into this location on 4/17/2024 and had the best customer service experience of my life. I feel bad for not remembering the names of the guys who helped me. I came in after taking the day off to fix a break in my pipe between my well and my pump in the basement. I had odd sized existing pipes and to prevent having to get a 100ft spool of new pipe, the staff helped we put together all the parts to bridge the gap. They even put together some of the parts for me as I only had a half inch pex crimper at home. I worked in the trades for 20 years and have been to almost every parts counter and supply house in Richmond at one point or another. Fergusons has always been the solution for all my oddball plumbing issues I've come across, but the guys really knocked it out of the park yes

A day and a half I had been trying to find an adapter for my kitchen faucet attachment. Big box stores could not help me. I was then referred to Ferguson's. They understood my dilemma and we're very compassionate in attempting to find what I needed. Unfortunately they did not have the adapter I needed but were able to find an adapter to connect my two hoses together and rectify the issue. And at the end of the day with great customer service the salesman didn't charge me for the part. Definitely will return and recommend to anyone who needs plumbing parts these guys will get the job done. Thank you

Beautiful showroom! Lots of options to choose from. Loved working with Teresa the showroom consultant. She went beyond for someone who showed up 10 mins before closing. Only complaint is that although yes, we arrived alittle before closing time but we own a business and we would never begin to close up while there are customers looking at products. Another thing when customers walk-in, first impression is everything...wasn’t welcomed in while there were two girls at the front desk chatting. After WE said hello, she came forward and helped us! Very nice girl. Other than that, they have great products and look for Teresa to help you out.

Went in for a gasket on a Mansfield toilet. Didn't have it on the shelf, but did have the whole assembly, which would have cost much more. Salesman did an inventory check and found it in the back. Will definitely go there again