Ferguson Plumbing Supply

Ferguson is one of my favorite places in town, Josh, Elaine, and the rest of the crew are good folks, plus they got free donuts on Fridays 😁

A week before Christmas, the hot water heater starts leaking. Our Bradford had gone out after 30 years of service, and we had to get a new one. I chose to go to Ferguson because they were a supplier and sold Bradford directly to the public (Usually you have to go through a plumber to get a Bradford). Elaine was extremely helpful, educating me on what I was looking for and what to watch out for. I did my best to get the modern version of our same model, and she had politely warned me I might want to opt for the tall model that is skinny if ours is in the attic (Apparently all Houston area suburb attic entries are similarly sized..) The measurements were similar enough that I went ahead and got the short one. They only had one in stock in a beat up box, so she cut it open to show it to me j

TERRIBLE customer service. The guy that helped me barely wanted to get out of his chair to answer some questions about a sink. This place is more designed for your everyday plumber that knows what he wants/needs and not your average consumer needing guidance.

The newer Moen 1222 cartridges are just a little larger in diameter than were the old ones. The woman at the register in League City was familiar with this problem and I was told to sand the cartridge for a few seconds until it slid in as it should. She was absolutely correct. If I had gone to a big box store I would have been told something else.

I purchased a water heater via the phone, because it was difficult to register online. I speak to one representative, trying to see if a Bradford white is in stock. They say it is in stock. Then I call back to make the purchase. A different representative says this brand is not in stock. My handyman is already headed towards the store. Later I was informed that the Bradford White water heater is actually in stock. Absolutely ridiculous. All this could have been avoided if they had the phone numbers to the local stores instead of having a corporate phone.