Ferguson Plumbing Supply

I was in the store to get a part for my leaking tub and James Sams was great. After I explained the issue and showed my pictures, James told me I was looking for the wrong thing. He was able to find the correct part and demoed how I would replace the pressure balance cartridge. I was able to follow his instructions to fix the leak and this girl made her plumber daddy very proud! All thanks to James!

First time here, I walked in with a shopping list, and Mickey from behind the counter helped me get every item I needed, and even pointed out a few I didn't need to save some money. Excellence in action. Well done. Very glad I got the recommendation to come here. And oh yeah, the hot water heater was a full $100 cheaper than Lowes for the same thing.

Quit doing business with Ferguson 3 years ago due to horrible service. Recently placed a couple of orders to see if customer service had improved. I can definitely say it has NOT improved, in fact it's gotten worse. When placing the 1st order they refused to take the order because we had a $300 credit, they said I had to resolve it with their finance department. I could understand if we owed them money, but they wouldn't take the order because they owe us money. Took almost 3 days for the finance department to resolve the issue. Orders were totally screwed up, wrong items picked from warehouse, damaged goods, no communication. I could keep going but the rating of 1 star was earned.

Unless you’re in the plumbing trade, they really aren’t interesting in giving you any help or spend any time with you. This was my 2nd visit in as many months and both times they acted as they couldn’t be bothered by helping me with a plumbing part I needed. A shame really :( Update after response from Ferguson: It’s a little late. Two back-to-back bad experiences is enough. After getting absolutely no help when I came in to Ferguson’s, I went to another retailer who spent a little time asking me questions and actually appeared like they wanted to understand my plumbing issue and help me. After talking with me and explaining what he recommended, I ended up spending about $125 with them. More than I originally anticipated but a much better repair after all said and done. Guess where I will

Spoke to someone on the phone about ordering 2 wall hydrants. The person gave me models numbers and said they had 2 in stock in Marietta. I arrived at will call and they hand me 1 Emax water heater. So I was pretty confused on how that even happened so I go to the counter to order the correct parts and they didn’t have anything in stock. Idk why they don’t have qualified people working the phones or why it doesn’t go straight to the counter but I just wasted almost 2 hours of my day plus the additional time to go to another supply house to get the parts.