Ferguson Plumbing Supply

Cory and Joe are awesome. So is Jeremy. They always have coffee, water, and sometimes donuts

Not sure what’s going on at Ferguson Plumbing in Richmond, WV, but I think they’ve opened a rift in time. I was helped by a guy (Corey? Maybe? He had the energy of someone who’s fought a pipe demon and won). Dude looked at me, said “3/4 inch,” and walked away. When I checked my shopping list… it was 3/4 inch. I hadn’t even told him. I think he read my aura. He moved through the aisles like a plumbing cryptid. I blinked, and he was gone. I blinked again, and he was handing me the exact valve I needed, like some kind of hardware sorcerer. Also, the PVC aisle smells like destiny. I don’t know what that means, but it felt important to say.

Terrible experience. Would give 0 stars if possible. The two men who work in this store made snide comments to my elderly uncle throughout his entire encounter, rushed him out of the store, were dismissive, argumentative about part names- laughing at him with each other when he called something by a different name. If we had to do over, we would not have spent nearly $2,000 with them and only did because of time constraints. Moving forward we will not be doing business there and will warn others from doing so. Customer service is nonexistent and this was one of the worst experiences we have ever had.

Very helpful and friendly staff at our local store Corey and Joe are hard to beat. And good prices on products as well.

The clerk was not only rude but also very disrespectful.