Ferguson Plumbing Supply

We bought 4 kohler toilet seats from this store. One of them was defective. We tried to return the defective one back the next day but they close at 4pm before we could reach the store. They are closed on Saturday and Sunday. We brought it back on Monday morning. The front desk clerk/supervisor said since it is a manufacture defective, he couldn’t return it. He asked me to contact the manufacturer directly. We told him this is unheard of. He said it is Ferguson’s policy. We had to call Ferguson headquarters to find out how to return it. Headquarters told us to try to return it to another store. We spent many hours and finally were able to return it to another store. The store manager did call us back and apologized. How can Ferguson hire this rude, incompetent person who falsely claimed to

Nice folks in the receiving warehouse. Unloaded by appointment in about 2 hrs, non-palletized. Off Fairways turn into driveway with Ferguson Sales sign and go to the end and turn right and follow to end of the building. Last 2 doors are for receiving. Pretty tight spot to hit your delivery dock because of other trucks, forklifts, materials on ground... be careful with employees moving about on yard. Stay safe ;-)

These guy know there stuff , Joel was a great help

I gave him one star cuz you have to have one start to leave a review. I got there 5 minutes before they close I called ahead to say I was coming traffic was holding me up. I was really desperate to get a plumbing part. There was a guy behind the counter helping a customer when I walked in. Told him I was desperate but he told me they're closing he couldn't help me. He still had customers in there it wasn't 4:00 yet and the door was open.

Excellent service!!! Joel and staff are knowledgeable and helpful( if product isn't in stock, they'll direct you to other vendors)