Fire 'n' Ice Heating & Cooling, Inc.

New customer, first experience. I have only owned this house for six months, so when a different well-known company told me we need to replace the furnace, I wanted another professional to validate that. Called Fire n Ice for a second opinion as well as a maintenance/cleaning of the furnace (which the other company did not do while they were here). John was straightforward and friendly, and I trust what he told me. He checked and cleaned the system and assured me that, although this isn't the best furnace, a replacement could wait. He let me know that some of the "issues" with the furnace should be alleviated by the thorough cleaning that he did. He also gave me a little advice on things we can check into to ensure our furnace works the best it can while we have it. Fire n Ice was able

John was our service tech. He was great! He was on time, very polite, friendly, knowledgeable and professional. When I called to make the appointment for the service call, the person who answered the phone was very pleasant. I made the appointment and pleasantly surprised that I could get service so quickly. I also was impressed that they have a window as to when the tech would be coming, confirmed the appointment the day before and called advising the tech was on his way. Being a new client, I was very impressed with my interaction with everyone I talked to. My overall experience was great! I would definitely recommend!

This company goes above and beyond. They're truly amazing. They not only installed a new furnace and air conditioning unit, but also noticed a problem with the placement of our thermostat and moved it to a better location. Our home is now warmer despite the temperature being turned down from what we used to keep it set at. All in all a lovely experience. Their technicians are knowledgeable and dependable.

Excellent service and the knowledge of the technician was great. He explained the issues as he went along and was able to find the problem efficiently. He was also able to give us options to resolve the issue that didn’t break the bank, which I cannot say about other HVAC companies who’s name starts with the first letter of the alphabet.

Great service from Chris & Kevin! They did a complete overhaul for us. New ac and furnace. They fixed what two other companies screwed up. They also had great financing options. I highly recommend this company and will be life long customers now.