FIRST ONSITE Property

July 10, 2018 Mr. John Conti, Account Manager, We had moved to Edmond 10 days earlier from Midland, TX and were getting unpacked and settled. A new neighbor called my cell about 5:30 pm, June 30, 2018 asking if we were home. She said my home was on fire and there were several fire trucks in front of the house. It was a LONG 10 minutes drive to get back to our home. We had to park a block away due to emergency vehicles. In the pouring rain, we were told lightening had struck our home and there was still smoke pouring from a gable vent, 10 or more fire vehicles, and 15 or more firemen on site from OKC Fire Stations 37 and 15. These folk did a superlative job of extinguishing the fire quickly and minimizing further damage to our home. During the aftermath of the fire, I noticed a str

Trilink has come to our rescue several times over the years. They have always been quick to respond and are professional and knowledgeable. They have the right equipment and carefully monitor progress on a daily basis until the job is done. I highly recommend Trilink!

I had a fire in my apartment and Trilink was called in to clean and restore my mattress. They promptly came and assured me they would have my mattress done. 2 weeks later and about 15 frustrating phone calls and voicemails later, I finally was able to get in touch with them, only to realize they had forgotten about cleaning my mattress. They quickly assured me that they would be out as soon as possible to resolve the matter. Now 2 1/2 weeks later they called to say they wouldn’t be able to come and canceled the service and wanted to reschedule. I’ve decided that the service was not worth waiting for and have chosen to go with another company. I would not recommend this terrible service or frustration on anyone.

I had a fantastic experience with Trilink. At a time of much stress, they were very professional and helpful. They took the time to give me all the information I needed and inform me of all the next steps. I hope I never need to, but I would definitely use them again.

Trilink accused us of having bed bugs when they came in to move our stuff. I knew it wasn’t true. I hired an exterminator, even though I was told they could take care of it, to come in and verify. There was not one single bed bug in my house or any signs of them. They were super unprofessional in handling the situation. I was told they had photos that were “unclear,” so I never saw those. By the time I got back to the property after being told of the bugs, everyone was gone and I still lacked proof. Conveniently, the company informed me they did offer pest services. I think it was a ploy to get more money out of me and my insurance company.