FIRST ONSITE Property Restoration

Jason and his crew were wonderful and eased our worries from the very beginning. They were courteous and professional through the whole process.

One of the worst companies I’ve worked with as far as customer service. They left our project incomplete for MONTHS with basically no contact. That was bad enough then I got on a payment plan where they had no wiggle room on late payments (I’m talking a day late & they would threaten to send to collections) and no way to pay online. Very rude people all around who essentially won’t take the blame for their own mistakes and won’t give their customers any grace. Extremely frustrating - I will never recommend their company.

Fantastic job from start to finish with our basement flood. Every representative of the company communicated well every step of the way and performed a top notch job. We’ve had 2 previous floods with mold growth afterward and the accommodated my persistence that everything be thoroughly dried and sprayed with antimicrobial. Would highly recommend!

I cannot tell you the panic I felt when I realized my bathroom on the main floor was flooding only to go downstairs and see water pouring through the light sockets in the basement room... DOUBLE PANIC! I had enough common sense to reach out to Cheryl L. at First Onsite and they were here in minutes to assess the situation and make a plan for remidation of all moisure in the main and basement levels. ALL of the staff were so amazing at communication what needed to be done while also being patient with all of my questions as well as panic throughout the process. This is one of the life situations perfectly described as "you don't know what you don't know until something crazy happens then you know..." I learned a LOT as service providers came to my house mulitple times to measure and access

First Onsite Property Restoration is remarkable! From start to finish, their level of customer service, care, and communication is truly outstanding. Kendon and the entire team goes above and beyond to ensure the job is done with the highest quality of integrity and attention to detail. When disaster strikes, they will respond quickly and professionally, addressing everything from the water cleanup to mold mitigation with expertise. Kendon is knowledgeable and keeps you informed every step of the way, answering all your questions and will truly listen to your concerns, ensuring you feel confident in the results his team will deliver throughout the process. Their dedication to excellence and commitment to taking care of their customers’ property as quickly and efficiently as possible is s