First Priority

Wes, Kimberly and the 2 Victors were AMAZING after my fire. They were quick to respond and to put my mind at ease that all would be well. They worked hard to get everything packed up and cleaned in a timely manner? Definitely recommend their services... Especially Wes, Kimberly and the 2 Victors!

I had a confrontation with one of their service men at a Shell gas station in South Elgin. I’m driving a F450 with a 20 foot trailer behind it. I was parked at the first pump only because three of the diesel pumps do not work properly at this gas station, which I’m quite aware of, I have reported it to the attendance numerous times, and they basically blame it on Shell. This service guy tried to back into my truck intentionally. Since I was blocking the pathway that he was in capable of figuring out how to use a different pump he decided that he was going to disrupt my driving ability of leaving. It got slightly heat it up, he started taking all kinds of pictures of my truck and my trailer. He was using profanity and did flip me off. I started the conversation immediately saying “really y

Several years ago we had some work done by First Priority. During a wind storm some of the work they did was coming off of the house. We had a four year warranty on the work so we called them to get it repaired. The supervisor came out to look at the damage and told us they would call us to tell us what they would be doing about it. Needless to say they never returned the call and did not honor the warranty. I would never use or refer this company for any job.

Kimberly and Victor are the only reason 2 stars are given. The rest of this “company” is poorly ran. Customer service is just non existent. Nothing professional here at all. I would not recommend letting this company into your home.

We are specifically reviewing the pack in and out process and not the contruction side of things. The team was wonderful, attentive and went above and beyond with empathy and grace and helping us through this process. We can not say enough about Wes, Amanda, Kimberly and the rest of their team. They did great work.