Floor & Decor

My experience with floor and decor was over all well, my only complaint is that the sales rep Rob in Naples, FL location on pine ridge rd, that I worked with was very inpatient, gave no interest & often got frustrated with me in my decision making process which in turn made my experience not enjoyable. In my opinion I am not a difficult person to work with. I just like to make sure grout color matches and the floor tiles and wall tiles don’t clash & look good together. I am currently remodeling my entire home. I want to make sure that what I’m putting in is something I’m going to love for years to come. The sales rep seemed as if I was a bother & that his time was limited, you’d think I would be able to work with someone for how ever long I need considering how expensive everything is. I m

Big shout out to Ana in the Naples showroom! We've been working with Ana, and yesterday was our extensive, final tile selection for our two bathrooms. Ana made wonderful suggestions, the shopping experience was a pleasure. She is professional, friendly, efficient, has a great eye, she listens and she knows her way around the store -- saving us much valuable time. In addition, she also helped with the porcelain floor tile selection for our home, procuring exactly what we wanted. Ana is a gem! If your'e heading to the Naples Floor and Decor, be sure to seek her out. We highly recommend her.

Highly DO NOT recommend. Purchase from an actual retailer that will provide the service that a customer paying full price deserves. Customer Service does not exist at either of their SWFL locations. My entire project is delayed and now more fees incurred because of the lack of employee training and service. They put you on hold and hang up on you while you're still speaking! I purchased XL slabs and paid for an expensive delivery that ended up being a woman in a ford pick up truck that said she's not touching to 108" tiles i ordered- just driving them here. Sales person never once told me i would be responsible for unloading and carrying the tiles. Manager was completely unapologetic. This was my first AND LAST purchase from this place.

We had Happy Hour appetizers and drinks and everything was outstanding. Beautiful place and service was excellent. We’ll definitely be coming back.

Great store. Helpful staff. Marcus was superb. He really knows his stuff and he is very patient. Great job!