Floors To Go by John Raper

Hired them to install hardwood floors. They installed substandard wood. When defects were found, their answer to fixing the issue was shoving wood putty into all of the areas, without my knowledge. They installed cracked wood and shoved in wood putty to cover it up. There were even boards that didn't touch on 3 sides and the installers just shoved more wood putty in to cover up the evidence. They installed cracked floor strips, which divided the family room and bathroom. Now that normal wear is changing the floor putty color, all defects are now very apparent. Completely dissatisfied with the work :(

If you want excellent customer service and individual attention go here! Trey even came out to our house to help us troubleshoot the issues we were having trying to install the floor ourselves. It's like finding a doctor that makes house calls... this level of customer focus just doesn't happen often.

Installed carpet downstairs in 2016 and upstairs in 2017. Excellent advice about choices of carpets and paddings. Really worked with me to get exactly what I wanted. Excellent job of installation.

I have ordered hardwood from Floors to go in the past. Nothing but good things to say about this company. They were friendly and incredible helpful. Thanks so much.