Florida Design Works

We had a few light scratches that a visitor caused in our new counter top that we purchased from Florida Design Works. I called them to see if anything could be done. They sent two knowledgeable technicians who used a few products and were able to rub the scratches away. Our counter top now looks amazing The folks at Fla Design Works really care and we’re delighted that we were satisfied We give them a perfect 10 Dave C

Buyer beware. This business doesn't understand the concept of service recovery or customer service. I had 2 shipments of cabinets that were too damaged to install until the installer stitched together a full set of cabinets out of the two shipments. A lot of the cabinets still had flaws and cosmetic issues but after the install being delayed by more than 3 months I had no choice but to proceed and make the best out of a bad situation. I had to insist on getting Kraftmaid involved and even when I did, they refused to give me any contact information for the Kraftmaid rep; saying they don't deal with the homeowner. To add insult to injury, they had an attorney file a homeowner's lien when I refused to pay full price for the cabinets. I'm looking forward to telling my side of the story t

FDW has a great selection of tile and their sales associate Bryan is awesome. He is extremely friendly and knowledgeable. He answered all of our questions and made an extra effort to have our order delivered as fast as possible. If you’re looking for great customer service, go see Bryan @ FDW.

O.K. Design Works in Jacksonville has been just outstanding! Bryan welcomed us like friends, made it easy to order what we wanted, provided great prices and advice and truly delivered all the service we where looking for. Thank you to the Phillips Hiway team & especially Bryan.

We have had a great experience with Alithia (Designer) and Eric (In-field representative). They have made our custom cabinet and stone countertop process seamless! Their kindness and patience has been greatly appreciated. Unexpected renovations come with plenty of stressors but they have both gone above and beyond our expectations through the process. Looking forward to the finishing product, coming soon 🎉🎉🎉