Fox Fence Enterprises Inc

I’ve been a customer for about two years, and I used to recommend this company often — especially because John was fantastic to work with. Unfortunately, since he's no longer with the company, the service has gone downhill fast. I scheduled a repair and had an estimator come out over a month ago. As of today, I still haven’t received an estimate. I called to follow up, and the experience was incredibly frustrating. The woman who answered asked for my name three times, repeatedly calling me "Shannon" even after I clearly said and spelled “Sharon.” She also asked multiple times for the name of the company, which I had already provided. Then I was transferred to someone else who again asked for the company name — twice. When I expressed how frustrating the service has been, he responded with

I contacted Fox Fence to schedule a repair for a fence they had installed. After giving them a copy of the Proposal and Contract, I was told that they would have to determine if their materials were purchased in state or out of state. I was promised a call back, which after waiting 2 weeks, I had to call them back. I was given more excuses with, again, a promise of a call back. That didn't happen either, so once again I reached out to them and was told an installer would come on a Monday afternoon to give me an estimate. He did come on Monday, but in the morning at 7:45 am. He looked at the fence and said he would call back in an hour. THAT did not happen. Another week went by and I called the installer, not the main office, and was told that it would cost $1000 to replace 2 spindles! I as

very unprofessional! I asked to get an estimate for a business property and were quick to come and look at the fence job. Then, still have never heard from them. I called about 10 times and all they keep telling that the estimator was out. Please don't waste your time and go look for better fence companies that wants your business! this company is no good and don't care to call you back. I went with all jersey fence and they did the job.

Had them install a fence down the driveway of my house about a year ago. Some months after installation, i realized that an area of the installed fence was leaning inward. I called them for a solution and never heard back from them. Fast forward to Jan 2022, recent winds have destroyed that area and a bit more. Would NOT recommend at all.

This company was used by my next door neighbor in Clifton NJ. My neighbor provided the survey to them on the day of installation and the company installers never used it. Instead they eyeballed it and in doing so installed the fence 3 ft onto MY property. I called them this morning (9/02/20) so that they can correct the problem and their response was that the neighbor needs to call. I repeatedly said that it was mistakenly installed on MY property and that my neighbor has no jurisdiction. I have already reached out to Clifton zoning department. DO NOT USE THIS COMPANY as all that they care about is money. A reputable company would have responded differently and would have looked into this because anyone can make a mistake!! Buyer beware...