Friends & Family HVAC

Starting with Adam who did our routine maintenance. He was great at explaining what he was doing and checking for. He made it clear when providing us options for repair/ replacement and never felt pushed to do anything. We then met with Domenick to get a quote for replacement. He also did a great job explaining our options, and clearly broke down prices and financing options. All of our questions were answered and gave us to confidence to go forward with replacement of furnace and A/C. Juan and Jose came to do the removal and replacement of the unit and did an amazing job. Quality of workmanship was a million times better than what it looked like before. Overall our total experience was great, and we are glad we chose Friends and Family to keep up with our furnace and A/c needs.

Juan ruggero and Frankie,and another fellow, I don't remember his name. Were all excellent employees. Very knowledgeable polite respectful. They did a great job replacing my central AC and heating unit. Wow I'm extremely impressed how quickly they had IT done. 8 hours and it was done. Thank you friend and family for hiring such great employee.and I would highly recommend this company. Pino.

Friends & Family Heating and Air did an excellent job replacing our furnace. Their communication throughout the process was clear and straightforward, and they took the time to explain what they were doing and why, which made the entire process easy to understand as a homeowner. Even though I’m comfortable and competent with mechanical work myself, they treated me like an adult — not talked down to or rushed. They protected the house by lining the walls, worked efficiently, and checked the ducting to make sure everything was running properly. The full replacement took about 6.5 hours, and the house was heating correctly before they left. The Gold Service warranty brings real peace of mind, knowing we’ll be taken care of long-term. Professional, upfront, and detail-oriented. I’d absolut

I want to take a moment to recognize this company for not only the quality of their workmanship, but especially for their follow-up and commitment to customer satisfaction after the installation was completed. After the install, I noticed an airflow issue affecting an area in my kitchen. I reached out, and the team responded quickly and professionally. They sent someone out to inspect, followed up thoroughly, and made sure the situation was evaluated properly instead of being brushed aside. I especially want to acknowledge Tyler. He was professional, responsive, and truly focused on making sure everything was right. He took the time to listen, communicate clearly, and work toward a solution that ensured the system performed correctly and that I was fully satisfied with the final result.

Our AC stopped working during a hot week and called around to a few places to see how quickly we could get someone to come out and take a look. F&F HVAC had the earliest availability (<48h) so we had them come out to take a look. Isaac Avila was the tech who came out and did a great job diagnosing the issue. He quickly ruled out all the common issues (capacitor, fuse, etc) and found the problem not too long after that. Unfortunately, my ancient ~40-year-old furnace unit had decades of condensation buildup over the years and rusted a lot of the interior. Even though it was way past due for a replacement, he did give me all my options for what it would take to just get it up and running quickly vs a better long-term fix (total unit replacement). We decided we wanted to replace the unit and