Frsteam Fire Restoration

Run from this company. My daughter hired them after her house caught fire. Most disturbing was the more than $5k worth of "missing items" until she provided pictures. Then only some of them were added to the inventory list while others were added to the list of "non restorable" with no proof they were non restorable. Why not return these to owners? This system is suspect with no oversight. Last straw was them delivering her clothes to be hung in a closet at my house only to find after they left they had overloaded the rod to the point it bent and clothes were on the floor, even though I had told them to put clothes on the bed if there were too many for the closet. I had even generously tipped these guys as they left thinking this job was so simple how could there be a problem?

I don’t think I could recommend a company less than this one. I had the unfortunate experience with this company after a tree fell on our home on August. This was a company chosen by BMS CAT to remove and store my textiles. Everything was fine until it wasn’t. They tell you that you can have full access to your belongings. That’s laughable. I needed my son’s suits for homecoming and it took WEEKS to get them to pull his clothes. No one calls you back. No one cares one but. I offered to come get them and they sold me a bill of good that they would deliver them as a favor. A couple of weeks later I needed my black dresses for a funeral for my son’s friend who died unexpectedly and tragically. Again, they delivered as a favor after being so rude. None of these were favors and they billed my i

Unaccountable and unprofessional. Managers Josh and David are full of excuses for their performance and avoid you every chance that they get. FRS had my items since mid-May until I had to take matters into my own hands and pick up my items myself. Never offered a inventory of the clothes they were to service. Please steer clear and away from this company! Sincerely, A Disabled Veteran

Prejudice staff members (Darlene &husband)but excellent cleaning & packing work. My family's home was hit by lightning we were out of our home from March to September. Insurance company paid me instead of Frsteam. Owner Ron was great stated I could give a check to anyone upon delivery which was Monday (convo on Saturday). However, rep Darlene cancelled delivery (on Friday)without notifying me or my husband a business day before delivery. Lied to my husband stating they didn't deliver because I requested an inventory list(my husband took off work for delivery). Note: I only have briefly spoken to this woman very professionally no issues. However, she told owner she didnt feel comfortable delivering that Monday because she did think we would pay. Wow! Why? Anyway my husband provided the chec

This company stole a lot of my electronics. They do not follow up and they are not accountable or apologetic for there wrong doing. No one in management seem to care or help