F.W. Webb Company - Oakland

Asked for assistance from one employee he had no answers asked another one he sent me down A aisle and didn’t help. Wasted 15 minutes opening up each box to find it wasn’t there. Waited another five minutes for a guy to stop his personal conversation long enough to say we don’t carry that here after he’s the one that directed me down the aisle. Thanks for nothing

We had a terrible experience with Frank Webb Home in Oakland. My husband and I ordered a shower base, walls and glass door on March 3. We were told it would be delivered in 3-4 weeks. We never heard any updates from the company, so we expected everything was on time. We told our contractor the expected time frame, and they came to start work on March 21, took out the current bathroom and since we still hadn’t heard from them by the end of March, I finally called them. No one knew where our order was. Oops, it’s on backorder for another 4 weeks. You’ll have to wait. I spoke with a manager about the poor (none!) communication that now I have no bathroom shower for a month and they never checked on my order - he assured me they would keep track of it this time. It would be delivered April 23.

Not ready for prime time. We checked them out on the advice of our contractor, and really had a great experience there. But then there was email trouble, things not coming through, email responses were slow, though we finally got prices. Prices were just unreasonable. I expected them to be twice as expensive as Home Depot, but they were between 8 & 10 times the prices. Then, we discovered one item we ordered was special order, and had to be made to order, and that's what made that piece more expensive. The fact that some items were "made to order" was not explained. We found a few others we liked almost as well. Finally, after a very sloppy back and forth, we arrived at some prices, only to discover that one item (a mirror) had been discontinued. Picking items out for home remodelling is

My husband and I decided to renovate our master bathroom and the kitchen. We decided to check to see why FW Webb had for fixtures And we really liked what we saw and placed several orders. This was in July and I called in August inquiring if the chandelier and the fixtures I had ordered had arrived. I got a response of let me call the companies and see if they’ve been shipped and I was told they were being shipped on that very day! On September 16 I called to inquire again where is my chandelier in the fixtures as the contractor was being held up. Again, I got the response was, I will check and get back to you. By September 20 I still have not gotten a response from anyone at Webb as to where my chandelier and the fixtures were. Finally on September 28th, nothing had arrived, The remode

The staff is great to work with, though the process always feels wonky because they have to check availability and price. You will also likely pay a little more here because of the quality of parts, but you are getting much better parts than you will at home depot.