Garrett Aerobic Septic

Wow.. incredibly impressed with their service. Here it is the coldest in 5 years... I had a septic alarm and not only did they answer the phone at 8pm+, but they called and chatted with me several times while I am iced in. They cant get here due to ice on the roads, but they spent an enormous amount of time and energy trying to help me identify and remediate the critical need. Thank you so much. You deserve to succeed!

Hands down best service over the phone and in person. I never mind calling the operators are knowledgeable and so helpful! I called for advice on a sound our pump is making and she walked me through what needed to happen over the phone. I've never had a bad experience calling them! I'm so grateful to have them for our septic service. Even though the office says closed online they answered the call and put my nerves to rest on the issue during this winter storm weekend.

Today we had a visit from Garrett arobic to do an anual maintenance on our septic.first let me start by saying that they came over, introduced themselves , explained everything very well, cleaned up any remaining mess left behind after clean up and were extremely professional! I was honestly shocked how professional and thorough they are for the type of work they. Do they were one of the most professional companies I have ever dealt with honestly, they make you feel really good about the work being done . I will definitely continue to use them for all my septic services needed in the future , thank you for the nice encounter, its hard to get these days but you guys get 5 stars.

Installed a pump that only had a two year warranty and it’s not workin now 2.9 years later. Purchased annual maintenance agreement and waited and waited and waited for my first inspection/maintenance yet, nobody was able to come out so I cancelled it. They are nice but, this is unprofessional and expensive. The new system they installed for $869.00 is already not pumping!!!!!! Alarm is going off at 1:00 yet, nobody can make it here until tomorrow

Was a satisfied customer for 12 years. I asked for them to price some additional work on my aerobic system. They charged me $175. Just for an estimate. They refused to roll the estimate cost into the work and never told me there would be a charge for an estimate. I did pay the 175 and will never use them again. They do good work but beware of hidden charges and cost. I talked to the owner and asked for help on the hidden charges and he said sorry it is what it is