Gary Willis Plumbing

Based on the most recent reviews this company is consistently poor. Gary Willis plumbing has done work on our irrigation system and never gets it done correctly. Their last trip was to install a hot box but during the installation busted some other parts. They left it leaking and had to be called back to repair what they broke. They then offered to repair it for a very high cost. Don’t waste your time or money with this unprofessional company. They are terrible.

Brandon and his partner did an excellent job at my home. They where so nice and professional. Very pleased with the service. Would recommend them to anyone.

It is very hard to find trustworthy workmanship. My water heater stopped working and I called to have them evaluate what was going on. 2 young guys were sent out to my house, they looked at the water heater, they crawled under the house, and they came back and told me it needed to be replaced. Buying a new water heater would have been $400 alone, installation would have $200-$400 additional. I was very disheartened, this visit cost me over $100. Afterwards my neighbor offered to look at it for me. He replaced the heating coil for $80 total and it turns out that is literally all that it needed. It is always hard to find a good plumber, mechanic, electrician, because I have no skills in these fields so I have to just trust that what I am being told is true, and in this case I was not told t

I had an incredibly disappointing experience with Gary Willis Plumbing, Inc. After contacting them for service, I spoke with a technician who said they needed a larger tool from the office to address my issue. Over an hour later, a second technician called to say they were heading over but confirmed they did not have the necessary tool either. Despite their promises, no one from the office ever followed up with me, leaving me without a clear plan or solution. Frustrated by the lack of communication, I had to book another service provider to resolve my issue. I later canceled with Gary Willis Plumbing, as they were unprepared and unresponsive. Despite no work being done, I received an invoice for a cancellation fee. I disputed the invoice on April 5, 2022, with a detailed explanation of w

The lack of communication is terrible. The receptionist did inform me of the $125 fee an hour (ok fine) She failed to tell me it starts when they leave the office. So the plumbers find the solution to my problem. 20 gallon well pump is what I need ok $199 from Lowes. They did fix the problem. I asked for the invoice No invoice on hand it will be emailed once you pay. So I’m a realist and did math and calculated an hour to and from Lowes round trip. I can see another hour for fixing the problem. $250 for labor ok. $199 plus tax for the pump. Plus they have taxes. Boy was I wrong. My bill was almost $800. (How?) The invoice did come to my email after payment. Moral of the story: Some people sleep fine knowing they can leave out certain details, up charge products and then try to lie about it