GEM Plumbing & Heating

Everything was professionally handled by Gem and especially Nelson, who repaired the boiler. He came a corrected an issue that was caused by a different, well known Cape Cod business. I highly recommend their services!

GEM Plumbing and Heating was amazing, professional and on time; they explained every step to my husband and I. We are beyond pleased with our new central AC and furnace. We would highly recommend GEM to anyone looking for high quality work at a reasonable price. Rainey was exceptional answering all my questions.

When quality does not matter these are your guys. From leaving leaving exposed wires, uncovered switch plates, refrigerant pipes routed over my duct work crushing it, Dangling 120v power lines, Water over flow kill switches not hooked up(designed to keep my house from flooding), leaving AC trash in my attic and actually attempted to hide it. they left tools, new parts. My favorite is the sheet metal screw in the switch plate where the 7/32 screw should be, real scary stuff. If you don't mind a house fire or having a home inspector cost you thousands to get this up to code when you go to sell, call Rusty's.. They even hooked up the finished product incorrectly, leaving my two stage fan wired for a single stage so the unit was not cooling my home properly.. And for an ongoing problem th

We had Gem come out as our heat was not working. Guy was able to come out 2 days later. Mid winter they actually showed up faster than I thought. So when he showed up he was very nice. But it goes downhill from here. He told me about the fee to come out which is fine, but then he said he has a $350 diagnostics fee on top of the $145 to show up. He said if he can’t figure it out in five minutes he had to charge me the diagnostics fee. When we turned on the system to run it everything worked fine!!! He did absolutely nothing. Then just started naming off parts to replace without testing and checking on anything. Without paying the diagnostic fee he was guessing what it needed. Just random parts. One part he said was $1600 for the part. I called the local supply store for it and it was $450.

We had trouble day after a holiday and they were the only company that would help. It took them 2 and 1/2 hrs to just get to us. We are so grateful as it took 3 different teams to clarify the issue and repair. Very thorough and professional; all were knowledgeable of the job and were amazing at explaining. Thank you Alex, Ian, Mark, Edward and Caleb! Will definitely recommend to anyone.