General Parts Group

Few issues with the last service we had from this group. First, had a tech out to trouble shoot, made a few adjustments and oven then acted up on day 2. Day 2 issues and talked to tech to let him know. He indicted what to look for on the oven issue we were having. I called him back and then he states "I know what is going on, I'll be right there" I thought great! Hopefully won't have another bill for day two in excess of $300. He comes doesn't have all the parts he needs to get the job done, wasted trip in my book. If you know what the problem is why waste my money coming for not being able to complete the job. I authorize the parts and office states we should be out Friday, the following day to complete. At this point we've only been functioning on 1/2 of the ovens we normally u

Amazing company. I'm a facility director at a senior living community and when on of the ovens go down in the kitchen they are first call. Always has a quick response and Scott is great at what he does always gets up and running as quickly as possible

Our electric toaster oven went down and General Parts made quick work at getting here and getting it fixed. Everyone was great to work with from the first call to the technician. Thanks!

This service company exemplifies the type of customer all companies should strive for. From the agents in the office to the tech I never worry about getting our needs taken care of. Kudos with 5 star grades in doing the job done right.

Our church was ripped off. This company was contacted when our exhaust fan at our church was no longer operating correctly. We agreed to $100 trip charge and informed that the cost for labor was $100 per hour plus parts. The first tech came out and after 30 minutes he had no clue what was wrong. He said it would be too dangerous to continue on his own as he said it was probably a belt and the large hood had to be removed. He brought a second technician with him a week later and found a simple disconnect switch, on the outside of the building, was in the wrong position. Our church was charged $500 for this. The tech was accusatory in that he claimed one of our volunteers had to have done it. I don't suggest using this company as their practices of demanding a credit card up front are