Grand Prairie Heating & Cooling Experts

Our AC suddenly quit working, but luckily we have a home warranty with Choice Home warranty. Claim was made and a service tech showed up charged us $65 and said you need a new AC. We never heard from the company again. After an interminable discussions and days of waiting claim was approved but the contractor refused the job! Choice subsequently contacted Boricua AC, and Carlos promptly returned my call and met with us the next morning and performed a diagnosis. He concluded we needed a complete new heat pump, air handler and compressor! After much documentation and many pictures Carlos got an approval. The unit had to be ordered, but Carlos kept in constant contact until unit arrived and arrangements made for installation at 8AM the next day. Unit was installed very professionally by Carl

Carlos came by through Choice Warranty and is the owner. He showed us ways to service our ac unit to keep from having higher fees. He took the time to do the job right and was very efficient. I’m willing to bet the negative reviews are from workers who no longer work for him for obvious reasons. I suggest don’t judge by others past experiences and give him the chance to prove the past reviews wrong. Carlos was very friendly and personable. I will definitely use him again and request him in the future. We are very grateful we used Boricua!

They were referred through my home warranty and the person that came out, Carlos, came almost a day late, he’s attitude towards me absolutely horrible. He acted like he didn’t want to help me with my air conditioning issue. Then he gave my home warranty company a false diagnostic, so they denied my claim. I know he gave me a false diagnostic because I called for a second opinion and they fix my unit with no problem, I had to pay out of pocket. I will never do business with this company ever again.

Carlos came out to check our AC after we were told by two other companies we needed to purchase a new unit because 1) our compressor was bad, and 2) we had leaks in both the inside and outside units. Well lo and behold, Carlos found no leaks!! The other companies had lied to us! So in the future we will be doing business with Carlos at Boricua AC! He’s fair and honest. Thank you Carlos for relieving us of this huge unnecessary expense to replace our unit.

They claimed to Choice Home Warranty that they came out to diagnose our air conditioner and their was nothing wrong. They never came out to our home. When they called, we informed them that our air conditioner had already been replaced. Who could wait three weeks for Choice Home Warranty to get a technician? Then when they did, this is what happened. I suppose they got paid for their "work". So very disappointed in shady companies and Choice Home Warranty who expects us to do business with dishonest people.