Griffith Energy Services, Inc.

Our heating oil ran out because Griffith refused to come fill it in a timely fashion. Now, in the middle of the night, I have been calling Griffith for three hours with absolutely no response while my children and I freeze in temperatures in the 20s. The person who answers the phone claims he is sending out our information but after four phone calls, nobody has even bothered to call to tell me that they are on their way. It is clear that they have no intention of sending anyone, even though our contract says that they will provide an emergency fillup if the heating oil runs out. They are callous and do not care at all for their customers. Extremely disappointing experience. I can only hope that nobody will get sick, though I doubt that would bother them at all. Edit: don't be fooled by th

Have used them for years - no complaints!!! Jeanie is always on top of things getting us service or oil and even answering any questions we have!! Needed oil during this storm and Griffith was out here so fast - with all the ice and snowy roads, I thought it would be days - but a day and half later - tank was filled!!! Thank you Jeanie and Griffith Oil!!

God sure does work in mysterious good ways.....sadly, As a new customer with senior pets...I've never had a worse experience than with this heating company in that a tech didn't hook up my propane gas oven first off, gave me a scratch and sniff to try and I got volutally sick from it. as a disabled senior, skeptism set in because the tech couldn't even make sure the oven was functioning because he was too LAZY to pull it out and check, leaving me more concerned over "safety" practices. The propane tank was then removed at my request as I convert to electric and they got defensive thinking I would go to a competor.....also same tech told me to dump diesel fuel in my oil tank should I run out???? Who does that? If. I could give ZERO stars I would.. AND the local fire department is aware..#s

This is a review based on customer service to non-customers. While I admire their dedication to servicing residents that have not cleared their driveways of ice and snow, this requires their technicians to block residential roads and prevent other residents from accessing their homes while they service their customers. They then try to force lightweight cars into the icey driveways of other residents so they can get by at the chance of them getting stuck instead of them with their heavy trucks where it wouldn’t be a problem. I called the company and they took the truck’s information and apologized for the problem. Hopefully, they incorporate better procedures that best service the safety of their employees and the community, all while meeting the energy needs of their customers.

We have a keep-fill service. We reported an empty tank on Monday at 9 am and it was not filled until 2:30 pm on Wednesday, in spite of many assurances over the phone that it would be. The roads are reasonable, the storm more than a week ago. They failed a basic function, delivering oil.