Grothouse Plumbing and Heating

Very responsive! Gave me options and took care of my problem quickly! Professional staff and worked well with the kiddos being home at the same time.

Been using Grotehouse Plumbing and Heating for more than a decade. Consistently excellent in a non consistent industry.

It took a minute to get a quote for the job. They were out December 30th i believe and they came back out in February, we received our quote in March. Once we received the quote for the work they were very quick to get the items in, and to get the work done! We had expected a lot of rain in the days following the work so it seemed as if they had all the manpower they could muster up to come out and get the job done before the rain. Jim was very helpful in explaining what we needed done, whereas other plumbing companies never even brought in a camera and guessed, saying we "probably" needed a new drainage system around the house. The price range was exactly what we had hoped/expected it would be for a new sump pit and rerouting some plumbing. They also explained to us the different scenari

Called for a emergency service at 8:37 am they paged the technician but never got called back until 12 hours later. 22 degrees outside with 8 kids in the home. I had to call someone else to fix my furnace. They then called me the next day claiming they wasn't taking on new customers. I find it interesting how they try to justify their poor quality of service. Horrible experience and horrible business.

We had an amazing experience with their HVAC team, getting the project done in a time-friendly manner and everyone was very nice. However, we did not get the same experience from the plumbing team. We not only got charged for them to drive out here, which they were suppose to come with the HVAC team, had to call 3 times to get someone out here and then they were only here for 45 minutes. After all this we still do not have the original problem fixed, and the lady I have spoke with in the office was no help telling me “it’s just how we bill”, I have never been charged for drive time from any business especially one that I had to repeatedly call just to get them out to my house. I am supposedly waiting on a call from a manager but it has been a week and still nothing. Sad to say will not be