Guirkin Plumbing Heating & Air Conditioning Co LLC

Guirkin was very helpful for a minor problem that I was having with my hot water heater. I have an alarm box attached to the heater that detects any leaks. It had been going off for a few days, but I didn’t see any water leaking. A service man came out the next day and quickly determined that the alarm box probably just needed new batteries. He changed them for me and showed me how to do it if it should happen again. He was very polite as well as friendly and I will continue to use Guirkin.

Guirken came on very short notice and corrected the issue I was having with my fireplace. Andy was very courteous and professional. I highly recommend Guirken for any and all your plumbing needs!

I'm giving this rating because it could have been so much better. The initial contact was questionable because I wasn't greeted as a customer, but as someone who needed Guirkin, more than Guirkin needed me as a customer. It ended well because neither party has lost. During my initial conversation for an appointment I asked what the $150 service entailed. That question was explained as a general cleaning (vacuuming) and component check. But did not address the reason for my call. I was asked to take it or leave it. I accepted the appointment. Upon arrival I was greeted with the opportunity of signing a waiver or terminating the call. I terminated the call. The waiver freed Guirkin of any responsibility from the possible breakage of the fireplace glass front without the ability to replace th

Not sure what other company services fireplaces in Henrico, but will continue the search. Originally. I called to get an appointment, and whoever I spoke with did not appreciate my inqusitive nature. I wanted to know what the basic $150 service included. I was more or less greeted with a take it or leave it approach. I accepted the appointment, trying to deescalate the conversation, but was not informed that before service would begin, I would be asked to sign a waiver against holding Guiken responsible for the potential breakage of my fireplace glass front. My service call this morning ended there. Thanks for having a final option.

Wes and Andy came out to inspect and service my gas logs. I could not have been more impressed! Wes had my fireplace cleaned and running like new. I will call Guirkin for all my heating/plumbing/gas log needs.