gv Kustom Kitchens, LLC

(2/2): from Sheila's review Additionally, I have experienced numerous communication issues with management. There have also been problems with communication between management & their workers. Here are some examples: (1) I had to call & ask for documents & certificates for insurance and products only to have to remind them at least three times on each item. Every time, I was told they were busy or out of the office. (2) The ceiling was not parallel with the floor causing the crown molding to not fit. This resulted in uneven cabinets to compensate. They didn’t have a solution, so I sat waiting until they could think what to do. It took them about two weeks to come up with a solution. (3) They installed my window incorrectly. I wanted a double-hung window. Chip called & wanted me to go

Where do I start other then to say STAY AS FAR AWAY FROM gv Kustom Kitchens AS YOU CAN!!!!!!!!!!! . We had 2 bathrooms done by them in 2017, I'm just now writing this review because of the on going issues we have had since the install. Back in 2017 the frustration started with total and complete lack of communication with the owner (General contractor) and his sub-contractors, along with 3 months over their projected time line and charging us 2 times the original estimate. It would take up too much space to cover all the issues that occurred during the construction period. That brings us to today and the on-going issues: when you spend as much money as we did with gv Kustom Kitchens you would expect the work to last. It's barely been 3 years and the heated floor does not work. I had an ele

We worked with GV Kustom Kitchens on our remodel and had nothing but problems. They do not communicate and "do things to you." As a previous poster stated - they don't do stairs. They also shouldn't do floors. They cut out a vent size that isn't standard and now we have an ugly floor. They ordered the wrong pantry size - when we questioned it - they put it in and now we have to live with it. My favorite story is when they charged us for a shower door for our kitchen project - when I questioned it - the owner stated it was for our cabinet glass doors - which was not a thing. Maybe research before you respond? I wish I loved my kitchen and I wish I would have gone with another contractor. The owner explained to us that his mother wasn't happy with their work - that should be a clue!

We had a wonderful experience with GV Kustom Kitchens for our kitchen remodel. They were incredibly helpful through the entire project, and were accommodating to aspects of the project we wanted to do ourselves. While communication mishaps and errors did occur on the project (as with every house project), Kustom Kitchens was incredibly professional in addressing every issue to ensure our project was done right and prompt. Would definitely recommend checking them out if you are considering a kitchen remodel!

I hired GV Kustom to do a ‘lift and shift’ for my kitchen and update my floors. I was told it would take 4-5 weeks - it took 8.5. Half was through the project my quote for stair installation was increased 45%. The project wrapped up in January. We have had over 3 walk throughs with little resolve. Now they refuse to correct the issues with the stairs until I pay the last invoice (roughly $1200 after credits due). After 7 months of this I’ve contacted the BBB for assistance with resolution.