H A Guerrero Carpet Cleaning and Sales

I had used HA GUERREO in the past, and it seemed to go well. But this time they lost my order. I had to call them three times to get the rugs delivered. Finally, they were delivered when we were away. I paid in cash and I got a receipt thankfully. Our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs. our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs, When the rugs arrived, they were filthy and they smelled so bad that we had to put one of them outside. I had them cleaned because the dog had Peed on the rug. This is why I sent them out. But they came back as if nothing had been done to them they were not cleaned at all. But they did charge me $800 for the service. I feel robbed. I

Absolute worst experience - they stole my money and do terrible work DO NOT USE THIS COMPANY. They only accept cash (red flag #1) so they can keep your deposit when things go wrong. The work quality is embarrassingly bad - I can’t believe they’re still in business. Here’s what happened: They took my deposit, then refused to take responsibility or issue any refund. When I tried to resolve this professionally, they were dismissive and threatening. The financial side is a complete mess - Olivia Guerrero “lost” my receipt and tried to claim I never paid. How does a business lose payment records? It feels like they’re running some kind of scam operation. She also has Dementia but won’t admit it, it’s sad to see. Mark Guerrero runs this operation and clearly doesn’t care about customer servi

Came to clean my apartment carpets before we moved out. They were reasonably priced (we’re pretty far out of Austin) and they were very professional. Mark was very friendly and knowledgeable. I highly recommend hiring them for your carpet cleaning needs!

I had them come in to provide me with an estimate to repair a corner of my carpet as well as clean the carpet once the repair was done. Mark seems very knowledgeable. We set the appointment for the following Friday at 9 AM, I explained I had a meeting set for 1:30 and would need to be done before this time. He called the office and confirmed the appointment and the availability of the crew and equipment. It is now noon and they are a no show. Mark did call this morning at 9:30 to say the crew had another job but would be here shortly. I phoned his office only to be told they are still on the other job and that the dispatcher thought the job was to start at 1PM? I have had to camel my meeting and still have no idea when they will show up because the dispatcher did not know where they

My cat unfortunately peed on a feather sofa cushion and these guys took me the same day and somehow got the smell completely out! ❤️