Hales AC

Hale's has been nothing but fantastic! every time I have an issue, they are out there same day. they recently installed a new AC unit for me and they were nothing but professional. they made sure to add cloths on my floors to protect everything and cleaned up before leaving. I had some questions about my thermostat and the guys stayed until they got it set up correctly for me. 10/10 would recommend!!!

1. The wrong condensing unit was installed—a Merit instead of the Elite model specified in my contract. If I hadn’t checked the unit’s tag myself, this expensive mistake would have gone unnoticed for the unit’s entire lifespan. Although the correct unit was eventually installed, no explanation was ever given for the error. Caveat emptor. 2. After installation, my credit card was charged multiple times for the $15,200 cost. I had to call Hale’s office repeatedly to reverse the extra charges. No one explained why this happened, and it was only resolved because I followed up myself. 3. For a month after installation, I called every few days requesting an invoice listing the installed equipment’s model and serial numbers, along with a copy of the permit, to apply for a Duke Energy rebate. This

They did a great job installing new ac/ hesting unit. The guys were very efficient, nice and cleaned up. They also gave me some nice tips and a wifi thermostat, which they installed end helped me install in my phone. For follow up, Penny checked up on things and was also very helpful sending me paperwork for a tax deduction. Installation was included in the purchase price, so I really have no reference for their prices.

Warren provided excellent service to our HVAC system. Hales AC made sure the appointment time was kept with Warren being very punctual. He showed me each step of the maintenence process while pointing out his concerns for the unit, providing tips for DIY care. Warren was very professional and clean with his work. Thank you for all the services that have been provided.

I had my annual maintenance checkup for my A/C system, and the technician, Warren Jones, was wonderful. In fact, the entire experience was very smooth, he was professional and knowledgeable, and educated me on several things to make sure the system continues to work as promised for years to come. I wish all the contractors who work at my house were as competent and friendly as Warren!