Hansen Heating, Plumbing & Air

The Hansen technician, Bruce, called ahead and arrived on time to replace old water heater. They were very careful of home walls, etc... in swapping out the old and bringing in the new heater to basement. I had some additional shut off valves put in for fridge and furnace humidifier. They did a great job per my final inspection. Both gentlemen were very polite and eager to answer all my questions. We plan to use them again come fall of 2026 to replace our basement ejector pump. Mark & Deb C. Hampshire, IL

They were just the best ever. Our furnace was emitting a weird smell. Secondary heating exchange failed. We were extremely lucky that Hansen’s was so thorough in their diagnostic skills. Gave us multiple options, explained what had gone wrong and showed us, cleaned up after themselves and were very pleasant. They stayed until 8:45 to complete the job. Everything was done expertly at a fair price and major repair completed in one day so that we did not go without heat on a cold winter night

You can always count on Hansen Heating & Plumbing for quality work and fair pricing. I’ve been their customer for over 10 years and fully trust what they diagnose as the problem. They provide complete estimates, quick response, and have kept my 50-year old home safe from water damage that can lead to even more costly repairs.

Horrible business. Expensive and don't back their own work. Had a backup and they were supposed to address the issues permanently. The exact issue happened again about 40 days later and they told us they only warranty their work for 30 days. A waste $715. The gentlemen on the phone was also rude and impatient when we called back. The techs were not through, skilled, and definitely not professional. Even paid extra for the useless inspection camera and they were unable to locate the clog or issue. Hansen should be ashamed of themselves. Don't spend your hard earned money on this company. Plenty of decent plumbers out there.

Super clogged toilet. We tried everything including using Dawn soap method. Nothing worked. Called Hansen, they were here in less than an hour. Brought in the auger and fixed our problem in less than an hour. Great work. I would highly recommend them to anyone.