Harry's Ace Hardware and Rental

Very helpful staff! Will come out of my way just to go here next time! It’s actually been a while since I went to a store and the employee was so nice and helpful

Was very disappointed, customer service very poor. I was checking out I greeted the cashier with a hello and she said nothing. So I thought maybe she was hard of hearing. So her co worker came over and they begin talking and laughing. I was like ok that was rude. And I said it loud enough that she heard me . Ace hardware please get more polite with your customers.

I was searching for a furnace air filter. Found online that they have a good price, the cheapest in the area. Arrived there to find out that is not available at the Franklin, Wi store but at a nearby store. The associate who found me wondering near the filter area was a very kind person. He took upon himself to call the nearby store and it was confirmed that the filter is available there. 5 stars to the associate, three stars to the store because should have replenished the shelves.

Harry’s Hardware Store is exactly what a local hardware store should be — friendly, helpful, and well-stocked. Every time I visit, the staff is quick to offer assistance and really know their products. Whether I’m looking for basic tools, paint supplies, or hard-to-find parts, they always either have what I need or help me find a great alternative. The store is clean, organized, and easy to navigate, which makes quick trips even faster. Unlike big box stores, you actually get personal service here — you can tell they genuinely care about helping their customers. It’s clear Harry’s is a trusted part of the community. If you’re tired of wandering around huge stores looking for help, Harry’s Hardware Store is a breath of fresh air. Highly recommend!

I went to Harry's Ace Hardware a year ago for a small washer. The person who handled the desk was very rude and just said it cant be ordered and walked off. Again today I called regarding a replacement part for another item. They were rude to me and suggested I come in to see what they had available without Any confirmation of size. Then the person just hung up. The business is understaffed. I would never do business here ever. I would go to Ace Elliott's Hardware, Menards, Home depot, or Lowel's before ever doing this place. Terrible rude service. No Thanks