Hartson Kennedy, Inc.

The ordering process is flawless, the work quality is perfection and the turnaround is fast. If you expect anything more than that you're being unreasonable

Dealing with this company has been a headache since the start. I placed an order through Lowes Hardware online back on September 11th. It is currently January 27th and I still don't have any countertops. I have had to stay on them from the beginning to even get the countertops into fabrication. If I'm not mistaken, they didn't start working on them until the beginning of November, where I was given a 6-8 week lead time. The 6-8 weeks came and went so I had to call their customer service line again only to be told that they "thought" it was done but would get back to me. Two weeks later I'm told that my countertops are done but they aren't sure why I haven't been contacted by the installer but they assured me that if I didn't hear from them, to call them back. Sure enough I never heard anyt

Good customer service. They don't install. Spend just a little one and drive down the street to Solid Works and get granite counter tops installed! Their laminate is waaaaayyy over priced and they don't install.

Recently bought countertops for my kitchen. Initially, customer service was fine. I live about 45 minutes from Hartson Kennedy. I’m not a contractor and have little experience with countertops. After picking up my countertops I looked them over and did the best inspection I could. Once I got them home and installed, I set my sink in place to check the fit. This is where I ran into problems. I have them precise measurements for the sink cutout, but one of the four corners wasn’t cut properly and didn’t allow the sink to drop in place. I discovered this on a Friday so this put a stop to my hole project, through the weekend, until I could get this issue fixed. I assumed I could contact the company and they’d send someone out or offer some kind of assistance to fix the issue. Instead, they

Just make sure you get every single word in writing. I am stuck with the cost and countertops that won't fit my space due to employee error but there is no proof only conversation and the company wont make it right.