HBP Water Heaters

I was referred to HBP from AO Smith (my water heater manufacturer).Amanda was very helpful in setting up a service call for me and Aaron came to the rescue! After being advised by 2 other plumbing services just to replace the whole unit, Aaron was able to replace 2 parts for me and with the service charge included; the bill was right around $500. Aaron even made a quick trip back to my house to clear the pipe on the kitchen sink as a piece of sediment got in there during the repair and water was not coming out. I am making sure to keep their contact info for future issues. Thank you Aaron!

Came and diagnosed a problem - we need a new pump - they didn’t have the right size in stock. We paid $225 for the service trip with the guarantee it would come off the repair. Well, it’s been over a month, we’ve called 4x, they say the manager will call and he never does, we still don’t have hot water in all our bathrooms and have no idea if they even ordered the part. Assuming it isn’t worth it to them to come out to replace it so they are ghosting us. Terrible communication and service, we wasted $225 and will be filing a BBB complaint.

Straight rip off. I call them because their number was on or around my water heater. They told me that they would send their guy out. This is when I should've asked what is the show up fee; because they never mentioned one to me. So this seventy something looking guy comes over. He instantly mentions that there is a $225.00 service fee. Me; being so desperate for hot water agreed because I thought he could fix it. I told him that I believe the problem is the hot water heater pump. Mr. Mc Donald proceeds to tell me that the pump is a job for a plumber; even thou it is connected to the water heater. That's when I should've shown him the door with no pay. Being the nice sucker that I am. I let him examine the water heater with hopes that the problem originated from another source. After he lo

I was referred to HBP to schedule an appointment to fix my water heater..Unfortunately, they called late that afternoon and said they're tied but will come the following day. I asked they come in the morning but had to follow up at 1pm to find out the status of service call. The person that answered the phone left me on hold for 10 minutes and never came back to the phone.. So , I decided to call a company more reliable.

Made an appointment for them to come fix my hot water heater after it got wet - as my old retired plumber has done in the past - and the day I was expecting them some rude guy calls to tell me it’s illegal to fix a water heater and I’ll need a new one (this one is a year old) for $1200. Without coming to assess the problem. I did a good search online and see nothing related to a law against repairing water heaters and my new plumber came and had it running in an hour at a reasonable cost. My guess is that they were fine with doing the work until they looked at the address and saw that we are in a largely minority community. Maybe not. It was just suspicious that I was told on the phone the day before that they could do any repairs to a water heater and had all the parts on their truck and