HC Heating & Cooling

Our air conditioner went out during hot weather and their response time was great. The technitions, Jason, Billy, Ken, and Chris, were incredibly knowledgeable, professional and friendly. Tanya, the office manager, was so friendly and accommodating on the phone, as was Cole who worked hard to get us what we needed quickly. We highly recommended HC Heating and Cooling without reservation!

I had an 11:00 appointment with them, which traffic prevented me from getting to on time so I called to ask if they could move it to 11:30. At 11:30 nobody had arrived. At 12:00 nobody had arrived, so I called and asked what was going on. They said the tech was at another job. At 1:00 still nobody showed up. Nobody contacted me to let me know. If you can't reach out to a customer when you're two hours late, you're not getting my business.

Shawn headed up an excellent crew. On time, courteous and professional. They stayed late to finish the job and responded immediately to clear up a couple small issues. Very impressed with the entire organization.

We had them out for an estimate. They called back with the final quote, emailed the proposal as well. We paid a large deposit for a new heating system on Oct 10th. They told us the equipment was stuck on a ship waiting to be unloaded so it would be a few weeks, but they said they would keep us posted. We didn’t hear anything so I called a month later and I spoke to their administrative office who said they would have someone call back. I received a brief email Nov 24th stating they still had not received the equipment, but that they expected to receive it and start installing mid-December. The email was signed “HC Heating and Cooling Team”. Since then I have emailed that same email address asking the status, with no response. I have also called numerous times for weeks throughout December

Our furnace expert Shawn was, on a scale of 1to 10, a 20!! HC Heating & Cooling is the most customer oriented and they actually care about people. We just moved here from another state and bought a home. Our first night here our furnace didn't work at all on a night that was in the 40's. We called this wonderful company and they couldn't come until the next day, but brought over some space heaters for us for the night!! OUTSTANDING!!