Heartland Moving & Storage

This is a company that I would never recommend to anyone to use for their "moving services". As most folks know that have moved either from state to state or internationally, it can be a very stressful time. Therefore, having a company that provides good customer service, follows up on their potential customer requests and GENUINELY provides their client/potential client with confidence that they care and want your business is extremely important. My experience with this company, and the representative that I spoke/emailed with named "Britt" was the epitome of what BAD CUSTOMER SERVICE IS! All follow-up after our initial telephone call had to be initiated BY ME, as "Britt" never once initiated any type of follow-up to my phone call and/or emails. In my second email to him, I (professio

Also doing business as King's Moving and Storage. We ordered 2 mattresses from JCPenney's online. King's moving and Storage was supposed to deliver them. Twice we were notified 15 minutes before delivery. We both work and could not be home that quickly. After the 2nd time King's said they would bring them the next morning, Friday at 8:30 am. We waited and no King's, finally after calling around we found out they were closed that Friday after Thanksgiving, Maybe some deliveries were scheduled but we never heard from them that day. Since then, King's would not answer the phone when we called. I got ahold of someone once she said she would call back and never did. We cancelled the order with JCPenney's but can't get our refund because King's told JCPenney's that the mattresses were delivered.

Our stuff arrived 16 days late! They yelled so much at my SO that she ended up crying. We had to call them multiple times before they would answer our calls. 4 out of 5 times, you will encounter a voicemail. It took them 2 days and 3 attempts to send me an email. They asked me to call the following day and then took the day off. This is objectively the worst business I have dealt with in the last 5 years!

I seen an old episode of cops and a guy had one of your shirts on lol you guys are famous