Heat And Cool

If I could leave more stars I would. Called heat and cool directly and my issue was resolved very quickly and professionally thanks to Lisa and the warehouse. Great customer service issue resolved before shipment and answered all my questions. Will update when item arrives. Cannot post another review but I can edit this one. They came and they are installed and they are great keeps the house ice cold and very efficient

Do not buy a mini split from these people. Bought a Goodman through this company, and they sent, what seemed to be a refurbished/previously "handled" unit. My A/C tech installed it, and the inside unit worked fine for about 4 hours and started making a crazy clicking noise. Called them, they said "it was installed" so have to contact Goodman.

I bought a filter, and they didn't send a shipping date. I emailed, and they send nonsense AI email responses. Then I left a bad review through their own email review request, and they replied that they shipped it, as if this addressed the problems. It made no sense. Avoid.

They stated it is a 90-day return. I bought 2 machines, and needed to return one of them. When I initiated a return, the answer was $350 for shipping back, and on top of that $ a 100 restocking fee. [The machine was $589, so basically it is not returnable!] and it can not be opened! so watch out with them, not presenting facts.

Devin the technician was excellent. I was charged an extra $105 because I called for a particular problem rather than maintenance service. Then, I was charged $165 for a float switch that is less than $20 on Amazon.