Hector & Hector Inc

As high-end clients, punctuality, clear scheduling, and basic accountability are non-negotiable. The meeting was confirmed for 11:00 AM with his secretary, Emily. Arriving early and then attempting to fault the client for not being prepared before the scheduled time reflects a fundamental failure in scheduling management. Hector demonstrated zero accountability. The appropriate and professional response would have been a simple acknowledgment—“I’m sorry, this was an oversight”—followed by corrective action. Instead, responsibility was deflected onto the client. This is not customer-first service, nor is it acceptable for clients seeking premium or high-end work. We do not recommend this business to anyone who values professionalism, respect, and proper time management.

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