Heintz Pool & Spa

Heintz helped us pick a new pool cover and did a beautiful job installing the new cover and closing the pool for the season! Thank you to the team at Heintz! You were all so professional and did a great job for us!!!

Maybe train your drivers better? Shouldn't be doing 90 down the highway riding on people's bumpers in and out of traffic. Hope your insurance is good with this accident waiting to happen. Hwy 70 wb. near hwy K offalon mo. 9/25/25 6:05am

We have used this company since 2019 and service had been decent but average, 3-star, until this year. They also built our pool. This year we had them open our pool as we usually do on April 1st. First, the salt level is at 9900 which is 3x the amount it should be. Thus, they put in way too much salt and then charged me for it. The salt cell has since went out which is no coincidence and the pool is turning green. Also, when they opened the pool, they turned on the heater and set a schedule which they have NEVER done before. Moreover, no one ever asked if they should do that. We r on propane!!!! So, you run your heater differently than you would if you had endless power via electric. We have called multiple times leaving messages and no one will call us back. We were able to actua

Pool service is fine but what they do with billing is atrocious. You get billed for same services over and over again.. At this point I have owner on video saying my bills are paid, and yet I got another bill saying it not paid. It happend more than 10 times, I have multiply emails saying they gonna fix their system and yet I got another bill. I wonder how many times they overcharged their clients. I did stop at their office many times and yet problem not solved. Denise Rickard

ONE STAR IS TOO MUCH. We bought our pool in late 2014 and it was finished in 2015. Since then we have had our pool opened and closed every year by Heinz. This year the crew opened the pool in mid April. The crew did not do the basics correct - the baskets were not put in correctly (jammed in sideways) the pool cleaner that we had ready to go was not hooked up, and the cover was rolled incorrectly, it was wet and still contained debris from the winter inside. I called the Service Manager and stated I was not happy with the job - After all "Customer Satisfaction is there number one priority" - as evidenced by the on hold message you hear. The Service Manager assured me she would speak to Jared and get back to me. 3 weeks later and 3 VM's with no return call I finally called the owner. He sta