Henry Smith Plumbing, Heating & Cooling

The plumber came 12/2/19 for a slow sink drain and leaky faucets in bathroom sink and tub. He said both needed to be replaced. $600 for the sink, $1300 for the tub!! I was honestly appalled at the ridiculously high prices. I did have him clear the drain. Refused to pay the exorbitant prices to have him replace the faucets. To make matters worse the plumber turned off the main water to the house. When he turned it back on it was dripping fast which is how he left it. (About a gallon an hour) He had me call the city to mark the water shutoff. He would then be happy to return and replace the inside shutoff valve for another $600 + $85 service charge! What a ripoff!! My son replaced the sink faucet for under $50 and repaired the tub faucet for about $70. The city came to replace my water meter

CROOKS! They tried to scam me! The plumber from Henry Smith stated that he couldn't remove the anode rod due to corrosion. He said that my water heater was 1 year out of warranty and that I needed to replace it. He quoted me 1450.00 and charged me 218 for the diagnostic. I felt both were high, and when I called the office to confirm, they stated I was overcharged and refunded me 35$. I called 2 other plumbers and both said they would install and remove the old for 350 if I supplied the tank (400). HALF THE PRICE! I hired I CON to do the job. When the new plumber arrived, he showed me that the manufacture date printed on the hot water heater was March 2016 and that I had 5 years left minimum on my warranty! He was also able to remove the anode rod without a problem. He is returning the wate

The service man talked about the maintenance contact but didn’t do anything but clean the igniter (just a few minutes) but charged I guess for telling us how everything was wrong on the furnace including the installation. Last year the service man did the same thing and charged service call $85.00 plus one hour labor. Total $135.00. This guy charged the $85.00 for service call plus for a total of $284.50. I didn’t want to pay him to talk. What a rip off, we had used this company for many years but NEVER again!!!! To make it worse I think this guy was the owner. Not a very bad good way to run the business. Lost our business and anyone we can tell to not call them for service.

I can't say enough about how great the technician was that came to fix our tankless water heater. We had only been in our new house about 2 months when the problems escalated with the water heater. The technician spent almost 4 hours working on it. He had never seen a problem like what he found: dead stinkbugs throughout the entire unit! He then went up into the attic and found that the exhaust piping had been installed incorrectly (straight instead of at an angle) and made the necessary changes. I was expecting an outrageous bill and was shocked by the amount. When I told him I was surprised at the charge, he said he had never seen a problem like what he found at our house , so it took him longer to make everything right. And he felt it wasn't our fault that he had to take so long;

I purchased a Honeywell home standby generator from this company and found their honesty and integrity to be excellent. They did a very nice installation, took no shortcuts, and everything was done as initially agreed. I have to also commend Schwartz Electric who did the electrical portion of the project for Henry Smith PHC, Overall I am very pleased. Just waiting for the power to go down now, so I can enjoy my new purchase.