Herb Weems Plumbing

Office called me back in a timely fashion and was very courteous and professional. I had already called someone that was able to come out. They were happy I was able to get someone today. Thank you for your professionalism.

Schedule a septic pump out service for today 5/21/25, on Monday 5/19/25. The lady confirmed my address, date and time. I left work early in order to be home for the service time of 3:30 pm. I was waiting, no call/no show. I called Herbert Weems business and the lady looked and saw my ticket and said I don't think he'll make it today, but I'll call the driver and check. She called me back to say, he won't make it- he had two emergency service today. Sooooo, What is the purpose of scheduling an appt??? She stated he'll be there tomorrow, with no consideration of my time waiting today! You can't just assume tomorrow is good, since you do not know my schedule. I let her know that tomorrow didn't work for me. No regard, consideration, or apology for them not keeping a scheduled appoi

Suppose to be here from 10:00 - 2:00 on May 29th. Did not arrive till 4:00 and left at 5:00 without finishing the job because he did not bring a long enough snake. Next day May 30th we had an appointment at 9:30 AM and they called to tell us they would be later about 12:30 - 1:00. Once again they did not arrive until 4:30 and charged more than we thought we would be paying. They are not truthful and not reliable. Do not hire them.

Called this company for a septic pump out a few days after Hurricane Ian had wrecked the county. Many people were having problems with septic tanks. They were extremely busy and got to me a few days later. While waiting, I called the office to get updates and the office staff (Lisa) was very kind and assuring me they would get to me as soon as possible. The man they sent out, I believe, Armando, was his name, was very nice, kept me apprised of what he was doing, and got my problem solved for a very fair price. Would highly recommend.

Dan and Rob responded regarding ceiling & faucet leaks. They were fast, informative, pleasant. Had conversations w Sarah, part owner, re high family company standards and scheduling of appt. She's great! Impt to us to patronize a local business like Weems.