Hercules Industries

Great staff, had exactly what I need ready and waiting. They were very helpful! Thanks guys!!

this company will do anything to screw you over!!! add extra items to your cart, making you return them for 15% stock fee!!! forget to bring you items COMPLETELY then charge you for them... then when you go to buy the items THEY FORGOT they charge you for them AGAIN!!!! this isn't just once and awhile... this is every single time I have used them!!!! I have a "credited account" i think they force you to do this just so they can SCREW YOU OVER now that they have your credit information they can literally hold you hostage.... blame you or your employees for their inability to read a list and put a cart together

Very sad I am a local and unless we are "contractor" they will refuse to sell to the Public to their local community, I called to see if they would sell a motor for my furnace which is easy as changing a tire, and because I was not a "business" or " licensed" they would not sell anything to my knowledge, that is terrible service Pat words were call a furnace maintenance, why? So they can charge $700 to fix something we can do ourselves, I'm all for supporting local business but if we were able to which we are not I would not especially if that's their "policy" way of doing things.

Waited 10 minutes for the salesman/cashier to make eye contact with me after walking in the store and got 75ft of plain heating flex for $210. Looked it up online and found 75ft of insulated heating flex down the street for only $95. That is higher quality stuff at half the price!! They made me wait in their store for 20 minutes while they worked on other service orders before they would return the overpriced flex and charged me a 15% restocking fee for something they simply set back on the shelf. I will never go back here again. Horrible customer service and extremely overpriced.

There almost seems to be an internal competition between the staff that woks in the front to see who can ignore a customer the longest. If you are not on the "buddy list" of contractors they work with on a daily basis don't waste your time stopping by. The front staff has no knowledge of the product they sell and the prices are sky high. Best of all, when they sell you a product that does not work with your unit they won't accept a refund or exchange for your part.