Hobart Service

If you have warranty or are a large company that can afford repairs, this doesn’t really apply to you. Everyone else, heed my warning. At one point Hobart provided quality equipment and great repair services. As time progressed, everything changed with the company. Upon arriving the first time I accidentally stepped in the wrong side of the building. I was meet with a very cold, “do you need something? Service is over there”. Service took my equipment and grabbed my information. Somehow they messed up my email. After a few weeks I called them, which is when I found out about the mess up. I asked them if they could focus on the main issue and a basic question, could they complete the repair or not. Quiet again for a few weeks. I drove 1 hr to speak to someone which I was told the technician

Hobart was great until it wasn't. We have been waiting for 3 weeks to get service. We called and they said we are not even on the board. What!!?? This is not the first time either. It just keeps getting worse. Honestly, if you have options, go elsewhere. Ps. If Hobart actually read these: WE ARE STILL WAITING!

I will applaud Hobart located in Irving, TX on getting my Berkel Mixer repaired in a timely manner. The robbery aspect of this service call is getting charged $320 travel charge (on top of the labor) to get to my restaurant that is a mere 16 miles from the local service office. $20 a mile round trip is absolutely unacceptable! I will call the corporate office and lodge a complaint. No other service that we deal with for repairs and maintenance (or deliveries) charges such an outrageous rate for trip charges! UPDATE: In multiple calls to both the Corporate Office and the Local DFW Office to discuss this outrageous trip charge, I learned three things. 1) This large corporation determines the local trip charge and does not care to discuss it. 2) the response to this Google complaint also

Hobart service is always more than accommodating. They always show up committed and ready to get any operation up and running as soon as possible. The technicians have great follow up correspondence, dispatch is always looking out for the customer and integrity is always relevant. The only issue I have is sometimes depending on the equipment parts are not readily available and there isn't any clear lead time given but everyone is at the mercy of parts distributors and we can't do anything about it accept blame Biden! LoL 😂

Called for issues on a unit I was working on. Need technical clarification for the part order, was transferred to this branch and was asked to ask for service manager or any tech on-site to verify part needed. Receptionist who answered phone didn’t like that I asked for their service manager and quote said “ we don’t offer technical service for free, you would have to have to tell your customer to call for service”. They are making money off parts, they are doing themselves a disservice trying to monopolize their equipment.