Home Outlet

I cannot say enough positive things about the crew at Home Outlet in Gates, New York: Andy, Merrill, and Carter. They were so helpful, friendly, patient, and knowledgeable. I have a beautiful new kitchen (designed with them over several sessions) and a new bathroom being installed because of the lovely products they helped guide me through to purchasing. I wholeheartedly recommend them. Thank you to this great team!

I came into the store today to shop for our bathroom renovation. I found it odd that we were not greeted as we came in, but overlooked it because the gentleman upfront was with a customer. However as people came and went, I noticed they were greeted and offered assistance while we wandered around the store shopping with no help. I think that is poor customer service in general, but especially as two people of color I could help but find this treatment hurtful. Our contractor sent us to this store so we were ready and eager to shop and for that reason and based on their other reviews I’m sure this is a great store, but I did not find it fit to spend my time or money here.

BOB IN THE KITCHEN DESIGN DEPARTMENT . Thats the man you want helping you design your everything. Guy knows his stuff. Solved half my life's problems in 24 minutes. 👍

Kind, very helpful. Excellent customer service.

The store employees are very kind and friendly. The store has a wider selection than I anticipated. We made plans for more projects based on the products we saw there.