Home Services at The Home Depot

Spent a lot of money with Home Depot Home Services. Over $50,000 in windows alone. No more, never, ever. They talk a great line but deliver garbage. First round of windows was for my own home. The crew they sent out used cheap latex caulk which quickly started peeling off the windows. Should have received completed new wrap and trim but instead they replaced the caulk piecemeal as it peeled so now I have to inspect my three story home and call each time caulk fails. In other words, the burden is on me. Second round of windows was iffy but I have them Home Depot a chance. Big mistake. These windows were for my son. Most of the windows were white but some had an interior color of cherry to match the wood paneling in my son's home office. Despite numerous attempts to correct it, they charged

Ok- I had not heard great things about Home Depot’s contracted services but have to admit I was drawn in by the really great home heating and AC service deal… $29 special price for both hearing and air service on a single unit. This was via their contractor ARS RESCUEROOTER. Made my appointment for a few days later between 10am-2pm. When I hadn’t heard anything by 12:48 I called and they said I would get a call back with an update… after no call back I called them again at 1:35… was told same thing they were sorry and I would get a call back soon with an update. Well, at 3:17 I called again since no one had called back and I was well past my service window and while on phone got a call… they were sorry but due to backups they couldn’t make it out and would have to reschedule me. The

Bought carpet from the store at the end of January they went to install it and had a spot. Home Depot said they would re-order it and get it installed quickly. 3 weeks later and 6 weeks overall still no carpet and I keep getting the run around that is has shipped to the installer buy no one knows where it is. Buyer beware on their customer service and responsiveness

In general, I find the service at Home Depots spotty. However, I was extremely pleased with the one in Cumming. I called first and talked to a young guy in flooring. He was incredibly helpful. I subsequently visited, bought several boxes of stick on vinyl tiles, and the following day turned the floor in an unfinished storage room from gross to fantastic in a couple of hours and for less than $80. Not sure I would have tackled the project without the help he provided.

Forklift loading service (Philip) is bad waited a hour and had to call them twice for Sheetrock just to tell me they didn’t receive a call and couldn’t load them on my flatbed f350 so I returned all Sheetrock back