Home Services at The Home Depot

We chose Home Depot Home Services for our window needs after talking with Dan at The Home Depot. He set up an appointment right away for their Window Rep to visit our home. Ron came out that afternoon and we were pleased with the window options and quote he presented. Their expert team of installers came and were mindful to cover our floors. The three of them worked efficiently to remove and replace each window. They had our 13 windows installed within a couple of hours. They were respectful and cleaned up after the install. We are extremely happy with our decision to have the Home Depot Home Services team solve our window needs.

We previously always ordered windows from Lowes, but due to the proximity of Home Depot and the fact that we were told it would only take two weeks, we ordered from here. Two weeks later we were told two more weeks. I just called to check if they were on schedule and was told they couldn't possibly tell me this, and that they may not ship until the (now four week) arrival date. So basically, I won't find out if they'll be later than two weeks late until they're already late. This is holding up our move, and the person who was coming to help install the windows came and went two weeks ago. I was also told I couldn't cancel the order no matter how late they were because it was a custom order. Very poor service. Do not order windows here.