Home Services at The Home Depot

Online orders placed for pick-up have been wrong 8 out of 10 times... missing items, incorrect items, wrong quantities. Example, purchased 3 packs of 6 knob sets... employee set aside 3 single knobs in wrong style. The price and description should be a clue.

Bottom line up front- I cancelled a half- finished kitchen project with this HD store. The store's kitchen designer, Kari, was great and really helped us put together (what we still hope) will be our dream kitchen. It was all downhill after that. Got the loan and started the work order on 1 September. Construction subcontractor, while professional on-site and did good work, was repeatedly late for appointments and installations. As a result, my counter-top templating was pushed back twice and installation was postponed until the first week of December. When I went to the store's customer service specialist to complain, I could not get a solid date for completion, but was told that she would do the coordinating with the subcontractors and get everything back on schedule. That lasted one da

BEWARE OF THIS HOME DEPOT! I am a business owner and "Pro" customer. I will never be setting foot inside of a Home Depot again. The customer service is absolutely terrible. It started with online orders for in store pickup. I have had frequent missing items, orders not ready when I arrive, and extreme hassles if sending an employee for pickup (even with their name on the order). I was in the flooring department a few weeks ago and they had a 72 hours installed carpet deal for carpet of more than $1/sqft. When I asked an associate I was referred to the website...thanks, I know...but I wanted to get details now... Anyway, I paid $50 for a measure of the carpeting job and then came back to the store to schedule install and to pay. I was informed that there was no way they could do the 72 ho

I went to Home Depot and bought a storm door. I had to wait about two weeks no biggy. The door came in and I was called and was told they had no one to install it which I already paid for. Now I wait! I know there are over 40 people waiting to get a door installed. Good times