Home Services at The Home Depot

They need to train their staff better to be able to help the customers. Some of the cashiers are young and have an attitude problem, very unhelpful. There was one cashier some guy and he was throwing some of the merchandise at my husband. Also, I went to return something And I had the receipt. They had such a mixup over there that they don’t even know what they’re doing with their system that they almost couldn’t give me my money back because they couldn’t find my credit card number in their system although I did have the receipt but they still couldn’t help me with the receipt. Finally, I asked to see a supervisor and then the girl I guess was inclined to help me a little bit more, but if you don’t threaten to Get the higher-ups involved, they don’t care and they’re not gonna help you out

Customer Service is HORRIBLE... whether in-store or by phone. VISITED Totowa store to make appointment to have floors measured for a floor installation - was given a card and told to call "tomorrow to speak to a specialist." Went home and CALLED Paterson store a day later, was put on hold to wait for an specialist to answer phone. The call bounced back and forth to the operator during the first 7 minutes and who finally stopped picking up and just left me holding for 21minutes before operator came back. This time I asked for a supervisor (Javon) who had just come in and "did not even know who was working in the department." I was promised a call back.... really? This is consistent with other visits and phone calls. I will be moving my purchases to Lowe's instead.

Do not ever purchase a kitchen from Home Depot, or specifically this store. This has been a 4+ month long process for me. Ever since the start there were delays, plans took forever to finalize with numerous required trips to the store, the cabinet delivery was late (no notice) pieces came damaged and took forever to get replacements (one never showed), their customer service is non-existent. The countertop installers never call back to book the appt., took me a week of calling 2x a day to get somebody on the phone, then after then measured and came back to install, a piece was cut wrong, another 2 week delay..... Mercedes, the customer service rep at the store, was the only responsive, helpful and kind person during this process. I would not recommend to anybody. Also, double check yo

I had a carpet installed in September 2017 in my basement.carpet came out nice they did a good job. Recently I had part of my basement flooded carpet we saved. I called homedepot to see if they could come out and re stretch the carpet back for me. They told me they would have to install the whole thing again which I told them that it was 1/4 of the basement that got ruined why would I pay to get the whole thing done again. They couldn't even help me .It seems like they don't care about there customers. Not like I wasn't going to pay but not for the whole thing again. So I had to call a carpet place to restretch it. Home Depot should of helped me out since it was done alittle over a month ago.

I Love Home Depot. I have spent numerous hours just walking around. I have renovated my basement with the 10% Military Discount they offer, which is tremendous help on a tight budget.