Home Services at The Home Depot

Very disappointed with this process so far. Very disorganized and very poor communication. Sandy is great at the local store but designer Noah McGovern in corporate is incredibly disorganized and doesn’t listen. He tried to rush us too and kept saying go to your local store and we wanted to choose everything with him (under 30 minutes) We met twice and he literally didn’t take notes on several things we chose so we had to pick twice and that was never communicated to the store in the span of over 1 month. We Are sitting at home depot now wanting to pay after we were told every thing would be ready and it’s a s*** show. They don’t have the appliance or floor measurements and we paid to have them done. It’s so frustrating. Time is money and there is very little concern on corporates end and

Went to this location today and were looking for a specific 9' Christmas tree.. it turned out that they only had the floor model left and it did not come with a box.. The tree was marked at $489 and after requesting an employee at the survive desk and waiting 10 minutes we went back to the desk and they "called again"... A lady walked right up.. So I asked the lady to follow me to the tree we wanted and asked if it came with a box even though it was a floor model. She said, "no box." So I asked her if there was any way we could get a discount since it was a floor model with no box.. she said, "I'm sorry but we are not allowed to give discounts, bosses orders." I then asked if her "bosses" were working and she said yes and grabbed her walkie talkie. She pushed the button and said, "we still

Nice store. Clean. If you want to be in the truck rental business you need a better plan. To start with employee #1 gave us the wrong number to Hurts Penske. 2 nd employee had no idea. 3 rd employee was great. Took us almost a hour to rent a truck. We drove it maybe 10 miles round trip then brought it back. You should have a kiosk unit to sign up at first or stream line the program. Training training training. This is not how HD does business. Please feel free to contact me. G. Leedy

I’m an HVAC contractor, this particular Home Depot is always a nightmare when I need to buy basic supplies for anything! I’m standing at the customer service desk for 25 minutes wow the same two customers are tying up the same two 14-year-old pre-adolescent idiots for that whole time. Five people in line behind me all getting really aggravated, I finally walked off muttering under my breath how big of a hassle this store is and always has been! Where is customer service ever!

Horrible location with regards to customer service. I have spent over $20000 on products and installations and we had a horrible experience with our counter installation that took 2 months for them to resolve and then after a few months the garage door began to fail and rather than resolve the issue even within the 1 year warranty they give me the 800 number for chamberlain and don't resolve the issue or back their product. They should just hang a sign stating we don't give a s#$*