Home Services at The Home Depot

Tool rental and truck Rental area -there is a Large lack of customer service skills. I walked up and an attendant decided to walk away and go check his schedule and the other she walked away to the back to move equipment. No greeting or just one moment. I saw them purposely hang up on calls coming in from customers. In that same time frame a customer came back with a said broken tool rented, saying they reached by phone and no one answered. They’re told that they have to pay full price for the broken rental because they didn’t call. When asking for details about renting a Truck I’m given the ‘wtf look’.

Refrigerator-freezer gave it up, had to find one that was the right size, & great price. Delivered soon, & take the old one away. Ralph at home depot was honest & tremendously helpful. Stainless to match other kitchen appliances. Gave dad a super price, & delivered this week. His Son is the Best, measured several times, we both did research. We have helped dad save a lot of money over the years.

Ordered a countertop on July 6, paid for it July 11. Told "2 to 3 weeks for install". Contractor for Home Depot measured on July 20. Home Depot (#588 on Dezavala Road) dropped the ball and forgot to call us to approve measurements. Found that out on August 5. No counter. Talked to Marcus (assistant manager) on Aug 13. Still no counter. I had to call today to find out it's "being fabricated" and will not be ready until August 29. Then a week to wait for contractor to schedule it. That makes the install sometime around Sept. 7. A call to the coroprate "customer service" at Home Depot did nothing to hurry this thing up. Meanwhile we are washing dishes in our downstairs bathroom sink!! Oh and a sign outside the store says counters installed 7 days from payment. Yeah....right.

Very unwelcoming to rush customers out the door and tell them there's a limited time until registers close. You make money by sales.

Just rude