Hometown Hero Appliance Repair

Five Star Review for Hometown Hero Appliance Repair I cannot say enough good things about Hometown Hero. We had another appliance repair company come out to look at our refrigerator, which is a Samsung we bought brand new from NFM only 20 months ago. They took a quick look and told us we basically needed to buy a whole new refrigerator. Hearing that was incredibly frustrating, and it would have cost us around 3,500. Thankfully, we decided to call Hometown Hero since they are the only Samsung approved service provider in Omaha. Derek came out, took one look, and within three minutes said, “Your line is frozen. It should only take a few minutes to fix.” And he was right. A simple service visit saved us thousands. I am so grateful we did not listen to the first company. We will never call the

Best experience in appliance repair! Scheduling was a breeze through a very courteous and efficient call center. Could service my washing machine the next day. Nick arrived within the scheduling window and diagnosed my issue within 15 minutes. He was both professional and courteous. My 30+year-old vintage Maytag washer runs like a dream! Highly satisfied customer. Don’t hesitate to make that call should you need service.

Kelvin was great! He knows what he is doing, gets the job done quickly, cleans up and leaves everything looking great. He also explains things at our level and is very pleasant to work with. Kelvin has helped us with another appliance before and I hope we always get him if the need arises. The company was also great to work with and kept me informed at all times. Thank you to everyone!

Nick did a great job fixing our dishwasher and dryer! It took a few visits because he needed to order some parts, but he was polite and professional every time. After he fixed our dryer he asked if I would like the dryer door reversed (so it opens toward the washer rather than away from it). I didn't even know that was possible, but it's so much more convenient! We'll definitely call Hometown Hero again if we need an appliance repaired.

Our technician was Derek. He arrived on time, carefully evaluated my issue with my ovens and explained everything he was checking as he diagnosed the issue. He gave me a clear quote if we decide to proceed with the repair. I would highly recommend this company and especially Derek. His experience and knowledge is impressive. Thank you!